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Technical Support Engineer

Support
Lakeland, FL
Full-time
2-3 years

Provide exceptional technical support to our enterprise customers.

$60,000 - $80,000

Key Responsibilities
  • Troubleshoot and resolve technical issues
  • Document solutions in knowledge base
  • Escalate complex issues to engineering
  • Provide product training to customers
  • Monitor system health and performance
Requirements
  • 2+ years in technical support role
  • Strong troubleshooting skills
  • Experience with Windows/Linux servers
  • Excellent customer service skills
  • Ability to explain technical concepts clearly
Nice to Have
  • Experience with document management systems
  • Database administration knowledge
  • Scripting skills (PowerShell, Python)
  • ITIL certification
Ready to Apply?

Join our team and help transform how organizations manage their documents.

Or email your resume to careers@ademero.com

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Why Work at Ademero?

We offer competitive benefits and a culture that values growth and innovation

Health & Wellness
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Life insurance
  • Wellness programs
Work-Life Balance
  • Flexible work hours
  • Remote work options
  • Generous PTO
  • Paid holidays
Growth & Development
  • Professional development budget
  • Conference attendance
  • Internal training programs
  • Mentorship opportunities
Perks & Culture
  • Team events and outings
  • Modern office space
  • Free snacks and beverages
  • Employee recognition programs

Join Our Mission

Help us revolutionize how organizations manage their most important asset - information.