Privacy Policy
Your privacy is important to us
Table of Contents
Introduction
Ademero, Inc. ("Ademero," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document management services, websites, and applications (collectively, the "Services").
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our Services, make a purchase, request information, or contact us.
Personal Information
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username and password)
- Payment information (credit card numbers, billing address)
- Professional information (company name, job title, industry)
- Government-issued identification numbers (where required for compliance)
Usage Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent on pages)
- Location data (with your consent)
- Log data (access times, error logs, referral URLs)
- Cookies and similar tracking technologies
Document Data
- Documents and files you upload to our Services
- Metadata associated with your documents
- Document processing history and analytics
- Workflow and automation configurations
How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, and to develop new ones. Specifically, we use your information to:
Service Delivery
- Create and manage your account
- Process your documents and provide our core services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
Service Improvement
- Understand how you use our Services to improve functionality
- Develop new features and services
- Conduct research and analysis
- Personalize your experience
- Monitor and analyze trends, usage, and activities
Legal and Security
- Comply with legal obligations and regulatory requirements
- Protect against fraudulent, harmful, unauthorized, or illegal activity
- Enforce our terms, policies, and agreements
- Protect our rights, privacy, safety, or property, and that of our users
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
Service Providers
- We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf
- These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them
Legal Requirements
- We may disclose your information if required to do so by law or in response to valid requests by public authorities
- This includes responding to subpoenas, court orders, or legal process
- We may also disclose information to establish or exercise our legal rights or defend against legal claims
Business Transfers
- We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business
Consent
- We may share your information with your consent or at your direction
- This includes sharing information with other users when you choose to make information public
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Security Measures
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
- Employee training on data protection and security practices
- Incident response and breach notification procedures
Compliance Standards
- SOC 2 Type II certification
- HIPAA compliance for healthcare data
- GDPR compliance for EU residents
- CCPA compliance for California residents
- ISO 27001 security standards
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Account information: Retained for the duration of your account and up to 90 days after account closure
- Transaction records: Retained for 7 years for tax and accounting purposes
- Document data: Retained according to your subscription plan and data retention settings
- Marketing communications: Retained until you opt-out
- Legal records: Retained as required by applicable laws and regulations
Deletion Rights
- You may request deletion of your personal information at any time
- We will delete or anonymize your information within 30 days of a valid request
- Some information may be retained for legal or legitimate business purposes
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Right to access your personal information
- Right to receive your data in a portable format
- Right to know what personal information we collect, use, and share
Correction and Deletion
- Right to correct inaccurate personal information
- Right to delete your personal information
- Right to request we stop processing your information
Opt-Out Rights
- Right to opt-out of marketing communications
- Right to opt-out of the sale of personal information
- Right to opt-out of automated decision-making
How to Exercise Your Rights
- Email us at privacy@ademero.com
- Call us at (888) 276-2914
- Submit a request through your account settings
- We will respond to your request within 30 days
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.
We take appropriate safeguards to ensure that your personal information remains protected and secure in accordance with this Privacy Policy.
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Your Rights
- Right to know what personal information we collect, use, disclose, and sell
- Right to delete personal information we have collected from you
- Right to opt-out of the sale of your personal information
- Right to non-discrimination for exercising your privacy rights
Do Not Sell
- We do not sell your personal information to third parties
- You may still opt-out of certain information sharing for advertising purposes
- To opt-out, email us at privacy@ademero.com or call (888) 276-2914
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ademero, Inc.
Privacy Department
Email: privacy@ademero.com
Phone: (888) 276-2914
Address: Lakeland, Florida
For EU residents, you may also contact our Data Protection Officer at dpo@ademero.com
Have questions about our privacy practices?
We're here to help. Contact our privacy team for any questions or concerns.