Contact Support

We're here to help you succeed with Ademero

Content Central
Nucleus One
CapturePoint
Paige AI
< 2 hours
Average Response
98%
Satisfaction Rate
50+
Support Agents
12
Languages

Choose How to Reach Us

Multiple ways to get the help you need

Recommended

Phone Support

Speak directly with our support specialists

Mon-Fri 8AM-6PM EST
Response: Immediate

Email Support

Detailed assistance via email

24/7
Response: < 4 hours

Live Chat

Real-time chat with our team

Mon-Fri 8AM-8PM EST
Response: < 2 minutes

Support Ticket

Create a tracked support request

24/7
Response: < 2 hours

Support Plans

Choose the level of support that fits your needs

Basic Support

Included with all plans

Response Time:< 24 hours
Availability:Business hours
Email support
Knowledge base access
Community forums
Video tutorials
emailforums

Priority Support

Faster response times

Response Time:< 4 hours
Availability:Extended hours
Phone support
Live chat
Priority ticket queue
Dedicated account manager
Monthly check-ins
phoneemailchatticket

Enterprise Support

24/7 white-glove service

Response Time:< 1 hour
Availability:24/7/365
24/7 phone support
Dedicated support team
Custom SLA
On-site training
Emergency hotline
Quarterly business reviews
phoneemailchatticketon-site

Meet Our Support Team

Expert specialists ready to assist you

Sarah Johnson

Senior Support Specialist

4.9
1,847 resolved
< 5 min
Content CentralIntegrationsAPI

Mike Chen

Technical Support Lead

4.8
2,134 resolved
< 10 min
Nucleus OnePerformanceSecurity

Emily Davis

Product Specialist

4.9
1,592 resolved
< 8 min
Paige AIAutomationTraining

James Wilson

Enterprise Support Manager

5
2,876 resolved
< 3 min
CapturePointEnterpriseCompliance

Visit Our Office

Headquarters

Ademero, Inc.
123 Innovation Drive
Lakeland, FL 33801

Office Hours

Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday - Sunday: Closed

Contact Info

Phone: (888) 276-2914
Email: support@ademero.com

Interactive map coming soon

Emergency Support

For critical production issues requiring immediate assistance

Enterprise Customers

24/7 emergency hotline

(888) 276-2915

Priority Support

Extended hours line

Emergency support is available for production-critical issues only. Standard issues should use regular support channels.